FAQ
Who delivers your products?
- We deliver products over 2 kg to private customers via DHL Freight, DHL Express, UPS or Kühne & Nagel
- We deliver products over 2 kg to business customers via DHL Freight, DHL Express, UPS or Kühne & Nagel
- We deliver products under 2 kg to private and business customers via DHL Express oder UPS
- Yes, we ship abroad. Please click here for a list of all of the countries that we can deliver packages to.
- Of course. After your shipment has been dispatched, we will send you an e-mail with a tracking number so that you can determine at any time where your shipment is currently located.
- 5-10 days (excluding Saturday and Sunday)
- Yes, though only by prior arrangement. If the product is in stock, we can deliver it at an extra cost within 24 hours throughout Europe.
- Yes, if you pay by bank transfer you will receive a discount of 3.5%, which will be automatically deducted at checkout during the last step of your order.
- Yes, we will do everything possible to provide you with a requested product. Please contact us by phone or email.
- We conduct our business in accordance with the principle of risk control and risk mitigation. Managing back payments as well as receivables incurs additional costs, which can only be compensated by increasing product prices. For this reason, we do not assume this increased risk so that we can offer all of our customers the best possible price.